Senior Collections Specialist Permanent

Our client is a financial services firm. They seek a Senior Collections Specialist to join their Manhattan, NY office.

Responsibilities

• Manage assigned customer accounts and lead collection efforts to ensure timely resolution of outstanding balances
• Monitor accounts receivable aging reports, identify delinquent accounts, and develop collection strategies to improve cash flow
• Communicate with customers regarding payment status, account discrepancies, billing questions, and resolution timelines
• Investigate and resolve payment issues, invoice disputes, deductions, and account discrepancies in partnership with internal teams
• Maintain accurate collection records, account notes, and reporting documentation within AR systems
• Prepare collection reports, aging analyses, and account updates to support management reporting and cash forecasting
• Partner with Billing, Sales, Customer Service, and Accounting teams to improve processes and reduce overdue balances
• Support process improvements, system enhancements, and special projects related to accounts receivable and collections operations

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred
• 4+ years of collections, accounts receivable, or credit and collections experience in a corporate environment
• Strong understanding of AR processes, collections strategies, payment applications, and dispute resolution
• Experience managing high-volume customer accounts and complex account reconciliations
• Proficiency with ERP and AR systems such as NetSuite, SAP, Oracle, Workday, or similar platforms
• Advanced Excel skills with experience analyzing aging reports and financial data
• Strong negotiation, communication, and problem-solving skills with the ability to work with internal and external stakeholders
• Ability to manage competing priorities, maintain accuracy, and meet collection targets in a fast-paced environment

Tagged as: Hybrid Remote/Office