Our client is a consumer products company. They seek a Customer Service Representative to join their Manhattan, NY office.

Responsibilities

Respond to customer inquiries through phone, email, and online support channels
Resolve customer questions regarding orders, billing, product information, and account updates
Process order changes, returns, refunds, and service requests accurately and efficiently
Maintain detailed customer records and update account information in internal system
Investigate customer issues and coordinate with internal teams to provide timely resolutions
Track open requests and follow up with customers to ensure a positive experience
Document customer feedback and identify trends to improve service processes
Support administrative tasks and special projects related to customer operations

Requirements

1–3 years of customer service, client support, or administrative experience
Strong verbal and written communication skills
Excellent problem-solving abilities with a customer-focused approach
Proficiency in Microsoft Office Suite and experience with CRM or customer management systems
Strong organizational skills with the ability to manage multiple requests simultaneously
High level of attention to detail and accuracy
Ability to remain professional and patient in a fast-paced environment
Ability to work independently while collaborating effectively with internal teams