Office Manager, Americas Permanent

Our client is a financial services firm. They seek an Office Manager, Americas to join their Manhattan, NY office.

Responsibilities

• Oversee office cleanliness, organization, maintenance, and Health & Safety compliance, including daily checks of meeting rooms, kitchens, and shared spaces
• Manage administrative operations across Jira, Workday, and security systems, alongside inbound/outbound mail and courier services
• Coordinate kitchen services, food deliveries, and stock levels in line with Office Management guidelines
• Control stationery supplies and company-branded equipment inventory to ensure continuous availability
• Support employees and visitors through professional front-of-house management, HR onboarding/offboarding assistance, office communications, and quarterly event delivery within budget
• Direct the regional Office Management Jira Helpdesk and shared inboxes, monitoring performance through regular reporting and ensuring service level expectations are consistently met
• Lead and supervise AMER Office Administrators via weekly catch-ups and daily check-ins, maintaining performance in line with role expectations
• Drive continuous improvement by implementing office policies, collaborating with global Heads of Office Management, and partnering with IT, HR, Site, and Recruitment teams
• Manage strategic operations, including vendor contract negotiation and SLA oversight, desk move planning with senior management, employee communications, and reporting regional updates to the Head of Office Management

Requirements

• 4+ years of relevant experience in a similar role
• Experience in the financial services industry is a plus
• Experience managing a team across multiple locations is required
• Knowledge of using software and internal platforms, and the ability to pick up new systems quickly
• Ability to work occasional weekends or events, as needed
• Experience with interviewing and hiring team members
• Experience using ticketing software and reporting based on data
• Proficient in Microsoft Office

Tagged as: In-Office